If you need to to cancel or reschedule your appointment a link is included in your appointment confirmation email, or feel free to contact us directly.
You may cancel up to 24 hours prior to the scheduled appointment without penalty. Appointments cancelled less than 24 hours in advance may incur a cancellation fee of 50% of the chargeable fee.
New Injury Claims (ACC):
If you have an injury and need to submit an ACC claim, an Acupuncturist cannot create a new claim for you. You can lodge a new claim with your GP, Physiotherapist, Osteopath, etc. Once lodged, an Acupuncturist can then accept that claim for treatment.
Existing Injury Claims (ACC):
Acupuncturists can accept an active existing ACC injury claim relevant to the injury you are coming in with.
If you want to use an expired claim (over 1 year old from date of injury), please discuss this with your practitioner. Be aware that the initial appointment would not be covered by ACC and be billed private.
Joe's treatment room is located on the 2nd floor, up some stairs.
If climbing stairs is an issue, please let us know and we'll try to find a time where we can arrange a ground floor room with disability access for your appointment.
We kindly ask that you reschedule your appointment if you have any cold/flu-like symptoms, are waiting the results of a Covid-19 test, or are supposed to be isolating.